FAQs

FAQs

You Ask, We Answer

Welcome to our FAQ page. Here, we've compiled answers to some of the most common questions we receive about our services at Serenity Mind Body and Soul. If you don't find the information you're looking for, please don't hesitate to contact us directly. Scroll down to see our main FAQs.

General Questions

What services do you offer at Serenity Mind Body and Soul?
We offer various wellness services, including individual counselling, couples counselling, life coaching, corporate wellness programs, meditation sessions, reflexology treatments, and sound bath experiences.
How do I know which service is right for me?
We offer a free 15-minute consultation to help determine which of our services best suits your needs. During this consultation, we'll discuss your goals and concerns to recommend the most appropriate approach.
Are your services covered by insurance?
Some of our counselling services may be covered by insurance. We recommend checking with your insurance provider about coverage for mental health services. We're happy to provide any necessary documentation for insurance claims.

Appointments and Scheduling

How long are your typical sessions?
Most individual sessions last 50 minutes. Initial consultations are 15 minutes long. Group sessions and workshops may vary in length.
Do you offer evening or weekend appointments?
Yes, we understand that many of our clients have busy schedules. We offer some evening appointments during the week and Saturday appointments. Please check our booking system for available times.
What is your cancellation policy?
We require 24 hours' notice for cancellations. Late cancellations or no-shows may be subject to a fee.

Services Specific Questions

What's the difference between counseling and life coaching?
Counseling typically focuses on healing, processing emotions, and working through past or current challenges. Life coaching is more future-oriented, focusing on setting and achieving personal or professional goals.
Do you offer virtual sessions?
Yes, we provide secure video counseling and coaching sessions for clients who prefer remote options or are unable to visit our center in person.
What can I expect in my first counseling session?
Your first session will be an opportunity for you to share what brings you to counseling and what you hope to achieve. Your counselor will ask questions to understand your situation better and begin to formulate a treatment plan.
How often will I need to attend sessions?
The frequency of sessions depends on individual needs and the type of service. Initially, weekly sessions are common for counseling and coaching. As you progress, sessions may become less frequent.

Corporate Wellness Programs

What types of corporate wellness services do you offer?
Our corporate wellness programs include stress management workshops, mindfulness training, team-building exercises, executive coaching, and workplace conflict resolution. We tailor our programs to meet the specific needs of each organization.
Can you conduct sessions at our office?
Yes, we offer on-site services for corporate clients. We can also provide sessions at our center or via secure video conferencing, depending on your preference.

Payment and Fees

What forms of payment do you accept?
We accept cash, major credit cards, and health savings account (HSA) cards. Payment is due at the time of service.
Do you offer sliding scale fees?
We have a limited number of sliding scale slots available for clients experiencing financial hardship. Please inquire about availability during your initial consultation.

Privacy and Confidentiality

QHow do you ensure client confidentiality?
We adhere strictly to HIPAA guidelines and professional ethical standards. All client information is kept confidential, and we use secure, encrypted systems for virtual sessions and record-keeping.